Resume Writing

Functional Resume Tips and Examples

By February 8, 2019 No Comments

Functional Resume Tips and Examples

While many resumes are written in reverse-chronological order (from most recent to older), this is only one way to present your skills and experiences. There are several other options. Here’s a summary of your choices when writing a resume:

  • Reverse-chronological. The reverse-chronological resume lists work experience from newest to oldest. This resume is good for professionals with no or few gaps in work experience and whose experience is closely related to the job opening.
  • Functional. A functional resume is a good option for people who have gaps in their professional experience. The functional resume highlights skills and abilities, as opposed to the chronological order of experience.
  • Combination. The mix of a chronological and functional resumes results in the “combination” resume. Skills and abilities are listed first, followed by chronological experience. This resume format is good for emphasizing specific skills and abilities of professionals with diverse backgrounds and creative applicants like designers or artists.

The type of resume you decide to write will depend on your professional background, education and job you’re applying for. If you are changing careers or industries or have gaps in your work experience, a functional resume may be right for you. This structure allows employers to quickly understand how your strengths relate to the job description and places less importance on the specific timeline of your professional experiences.

Below, you’ll find tips and examples for writing a functional resume.

How to write a functional resume

If the functional format is good for you, you then have additional options on how to go about designing your resume. Here are a few guidelines to consider as you write your functional resume:

  • Start with a summary. Opening your resume with a concise summary is optional but it can be a nice addition to a functional resume because it gives employers more context about you. In this brief summary, include your primary experience, relevant skills and overarching career goals.
  • Include your contact information. Before the summary, add a contact section that includes your full name, email and phone number and city and state of residence (Note: You don’t need to include your street address if you’d like to keep that information private).
  • Group your skills. Next, you’ll begin to list your primary skills and abilities. Typically, this is done within the structure of buckets or themes. If helpful, you can use the job description to draw keywords to help inform your skills groupings.Include 4–5 examples within these groupings of your most relevant experiences or achievements within these groupings. Any time you can apply metrics to these examples, it will give employers more confidence in the value you will bring to the role.
  • List the professional experience you do have. Though there may be gaps in your work experience, including the work you have done can be helpful for employers—especially when relevant to the position. List the workplace and key contributions, leaving dates off or including only the year if preferable.
  • List your education. At the bottom, list your educational background. Include the name of the institution, area of study, any relevant achievements and diploma received, if applicable. Some people leave education off of their functional resume if it’s not relevant to the job or if it would bring up additional questions for employers, so consider whether including your education would help position you as a strong candidate.

After you’ve written your functional resume, take the time to edit and proofread to ensure it addresses the skills and abilities listed in the job description. Writing a cover letter can be a helpful supplement to a functional resume, giving employers a chance to understand your qualifications and the skills that make you a strong choice for the position.

Functional resume template and examples

Let’s look at a couple different examples of functional resumes to help guide your own resume writing.

Customer service example

In this example, you’ll see that the experience section lists the years worked at the companies. This is a way to provide a high-level timeline that can help draw focus away from a gap. This person also includes an “Areas of Experience” section that gives a more detailed view of experiential skills. This can be a good opportunity to include skills relevant to the job description that may not fall into one of your themes.

James Kennedy
555 Cherry Ln
Ann Arbor, Michigan 48111-9626
(111) 777-888

Customer Service Representative with over three years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Area of Experience
Retail Sales, Data Entry, Microsoft Office, Typing, Complaint resolution, Service-based selling, Fluency in French and Spanish

Process Streamlining
Created customer service email scripts used across the company to interact with customers. Single-handedly created customer service representative training manual, reducing on-boarding process from 8 to 6 weeks. Reduced average customer representative call time by 90 seconds with intuitive online training

Complaint Resolution
Answered an average 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes and lost orders. Achieved 97% average customer satisfaction rating, surpassing team goal by 12%.

Service-based Selling
Consistently exceeded application targets by 10%+ with innovative up-selling techniques. Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%.

Cloud Clearwater, 2017
Customer Service Manager: Managed customer relationships via phone and email to obtain payments, resolve inquiries and up-sell programs.

Customer referral program: Spearheaded project, increasing customer base by 15% in less than 6 months.

Tradelot, 2016
Customer Service Representative: Resolved customer inquiries via phone and email, consistently exceeding targets and pioneering processes for better customer satisfaction.

Coral Springs University, 2009–2013
Bachelor of Science in Business Administration


Production management example

In this example, we look at a functional resume for a production manager. This example does not include dates in the experience section but does note them in the education section.

Maria Alvares
(123) 456-7890
555 Sunny Blvd
Long Island, NY

Production Manager who is quality-driven and industrious with over three years of experience streamlining operations to create competitive production volume, schedules and standards. Identifies waste and inefficiencies to implement targeted improvement strategies.

Skills and Abilities
Creating efficiency
Created fast-paced operations schedules to encourage high-volume production and reliable shipment times. Implemented quality assurance procedures to reduce waste and material damage, successfully reducing material costs by 10%

Managed 30+ warehouse employees including machine operators, logisticians and transportation workers. Conducted monthly safety meetings to ensure work environment operates efficiently and without hazards.

Quality Assurance
Oversaw production, performing random quality checks and ensuring best practices were followed. Created fast-paced operations schedules to encourage high-volume production and reliable shipment times.

Retail Ocean, Production Manager
Oversaw all safety and quality assurance processes for reliable shipment times and increased customer satisfaction.

River Tech, Production Supervisor
Managed warehouse employees and production performance to ensure efficient logistics from end to end.

Green Valley State, 2008–2012
Bachelor of Science in Supply Chain Management
Forklift Certified



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